Contact Us & FAQ

Please allow 3-5 working days for orders using our Standard Delivery service, or 1-2 days if you have selected our Express Delivery service. We dispatch orders from Monday to Saturday. Please note that orders placed on a Sunday will not be dispatched until Monday. You can email us at help@coes.co.uk should you require any further assistance.

Please enter the promotional code during checkout and click "apply". If you have any problems, please contact us on 01473 256061 or drop us an email at help@coes.co.uk.

Please call us on 01473 256061 or send an email to help@coes.co.uk with your order number and explain the problem. We thrive on customer service and will do our very best to sort out any problems you may have.

If you have a credit account with us and have an available balance enough to cover your order, the option to put your online purchase onto your credit account will be displayed at checkout.

All our orders are dispatched with VAT receipts.

Customers ordering from outside the UK will receive a VAT reduction on their order at the current UK VAT rate. This is automatically applied at the checkout once you have confirmed your delivery details. If our system does not pick this up automatically, you can still proceed with your order and we will refund the VAT manually via your payment method. In this event, please contact help@coes.co.uk stating your order number.

Please note you may have to pay local taxes and duties that apply to your country on delivery if you are not in the UK.

Please see our Delivery & Returns page for full delivery services and details.

Your Click and Collect order should be ready for you to collect within 1-4 days. 

We offer Click and Collect at all our stores in Ipswich, Felixstowe, King's Lynn, Maldon and Golding in Newmarket.

Please visit us in-store and speak to any available staff member who will help you with your collection. We will email you to confirm when your order will be ready for collection. Please ensure you have received the "Ready for Collection" email before making your trip to our store.

Please allow 3-5 working days for Standard Delivery and 1-2 working days for Express Delivery. We dispatch orders from Monday to Saturday. Please note that orders placed on a Sunday will not be dispatched until Monday. For full details, please see our Delivery & Returns page.

We ship to most countries, but in some cases our supplies restrict where we can sell their products. If this is the case, it will be clearly stated on the product page. There are some countries which we do not ship any products to; in these cases, it will not be possible place an order. For shipping costs, please see our Delivery Information page.

Yes. We understand that not everyone can be at home all the time, so you can choose to have your parcel delivered to another address, including a work address. This can be entered during the checkout process.

All orders placed before 3pm will be dispatched on the same day. Please select Express Delivery for next day delivery service. However, please note we are only dispatching orders from Monday to Saturday, therefore orders placed on a Sunday will not be dispatched until Monday. Full delivery details can be found on our Delivery & Returns page.

Our Standard Returns Policy:

Every item has been carefully chosen to provide you with the highest standard of quality. If you are not entirely satisfied you can return the unused product to us within 30 days of receipt for a refund. This does not affect your statutory rights. Please view our full Returns policy here.

Extended Christmas Returns Policy:

In addition to our Standard Returns policy, items purchased as Christmas gifts between 4th November 2024 and 24th December 2024, can be returned for an exchange or refund until 22nd January 2025.

Please note: refunds on sales items purchased in-store need to be returned within three working days.

We do our utmost to ensure every item has been carefully chosen to provide you with the highest standards of quality. However, if an item does arrive faulty or damaged, please contact us via phone on 01473 256061or email at help@coes.co.uk with your order number and explain the nature of the problem. On receipt of the unwanted item, we will send a replacement out, subject to availability. If the item is faulty or was incorrectly dispatched by us, we will cover all transit costs. If you were in error when ordering, we will send a replacement item at no charge, but you will be liable for the return postage and insurance (if applicable). When returning your item, please remember to place a copy of the email or returns slip inside the parcel. Please allow up to 2 weeks once you have sent your parcel for the refund to be credited. Our full returns and cancellations policy can be found here.

Please use our online returns form.

Once we have received the item you have returned to us, please allow 2-3 days for the refund to be credited back to you. Please see our Returns & Refunds Policy for full information.

Unless the item is faulty, you will be liable for the cost and safe return of your purchase. Please follow our Returns process to return your items.

If you are not entirely satisfied you can return the unused product to us within 30 days of receipt for a refund. This does not affect your statutory rights.
For further information, please view our Returns policy.

We accept all major debit and credit cards including Visa, Mastercard and Maestro. We also accept PayPal and Apple Pay payments.

Your payment is processed by us when your order has been confirmed.

Physical gift cards can be used online and in-store. These can be purchased online or in-store in £10, £25, £50, £75 and £100 denominations. If purchasing online, these will be posted out to you using the delivery service you have selected at checkout.

Digital gift cards can be used online and in-store. These can be purchased online in £10, £25, £50 and £100 denominations. The digital gift card will be emailed to you straight away.

Paper gift and loyalty vouchers can be redeemed both in-store and online. To use your voucher online, please place your order and checkout as usual. Then email us a photo of your voucher clearly showing the unique code along with your name and order number to help@coes.co.uk. We will then deduct the amount from your purchase.

Yes, just simply drop us an email at help@coes.co.uk or give us a call on 01473 256061 with the product code and name of the item you’re after. We can have an item transferred to any Coes stores or our associated store Golding free of charge.

Yes. Please email us at help@coes.co.uk with the product code and name of the item you’re interested in and we’ll let you know as soon as the item is back in stock. Alternatively, if you’d prefer to speak to us, please call us on 01473 256061.

To create an account and be able to view your orders, please register with your contact details and a password. You can also sign up to our newsletter and be amongst the first to hear about exclusive offers, events and new arrivals.

Yes. We thrive on excellent customer service and believe our customers are our most important asset. Sign up to Coes Loyalty and start earning Points on every in-store and online purchase. Points can be redeemed for money-off loyalty vouchers. Click here to find out more and sign up.

To help you select the correct size, we have size guides on the product pages to help you. Please note that some leeway must be given due to the brand’s individual manufacturing process.

If you need any tips or advice on fits and styles before buying, just get in touch and our knowledgeable staff will be able to help. You can email us at help@coes.co.uk or speak to us on 01473 256061.

We will look at each online price match individually. Please view our Price Match Policy for further information.

You can make a payment to your Coes credit account by:
Bank transfer using the details on the bottom of your Coes statement. Please use your Coes account number or full name as a reference.
Sending in a cheque to Customer Services, Coes, 20-28 Norwich Road, Ipswich, Suffolk, IP1 2NH. Please make cheques payable to W D Coe Ltd.
Card payment - Please email help@coes.co.uk with your name, postcode, Coes account number and a contact telephone number. We will call you to make a phone payment.

Please give us a call on 01473 256061 or email help@coes.co.uk with your full name, postcode and account number.

We offer Click and Collect at all our stores in Ipswich, Felixstowe, King's Lynn, Maldon, or our sister store Golding in Newmarket. Please visit us in-store and speak to any available staff member who will help you with your collection. We will email you to confirm when your order will be ready for collection. Please ensure you have received the "Ready for Collection" email before making your trip to our store.

We are happy to accept returns on any items within 30 days of receipt. Please view our Returns Policy for full information.

Please visit our Hirewear Appointment Booking page to book an in-store appointment at any of our branches in Ipswich, Felixstowe, King's Lynn, Maldon and Newmarket.

We welcome any feedback from our customers. Please email us at help@coes.co.uk.

T&Cs: Offer available in-store and online.  Use the code FESTIVE24 when checking out online.  One redemption per customer.  This offer is not valid on Schoolwear, Hirewear, or Gift Vouchers.  This offer cannot be combined with any other offer, discount, or promotion.  Offer starts on Friday 8th November and ends at 23:59 on Sunday 24th November 2024.